Customer Support
Provide Exellence in Customer Support
Provide excellence in customer support by having immediate accessibility. Our customer support specialist will work with you to identify the appropriate scope of responsibility for your business. Our trained personnel can usually deal with 80-90% of the calls to a customers satisfaction. The remainder can be referred to you or other company personnel significantly relieving the burden of providing quality service. Not only will all-in cost be reduced, but customer satisfaction will improve and help grow your business. We specialize in highly customized programs to provide informed responses to your customers, not just a voice on the phone. Your calls are taken by our trained specialist. Issues and requests may be dealt with immediately or the information saved and dealt with later in the day as a group to improve efficiency.
Customer Acquisition and Sales
Inbound sales
Outbound sales
Order taking and fulfillment
Lead generation
Product information requests
Database cleaning and updating
Up-sell and cross-sell programs
Customer Care and Retention
Warranty or post-warranty support
Billing information
Thank-you calls
Requests for maintenance support
Back Office
Order processing and fulfillment
Payroll and personnel record keeping
Record scanning, storage, and archiving
Shipping tracking and management
Bill Paying/Accounts Payable
Invoicing/Accounts Receivable
Time Billing & Expense Management
Bank & Credit Card Reconciliation
Payroll Management
Budgeting
Customized Reporting
re- and post-charge-off collections
Customer Support
Up to 1 hour per week - $ 35 per hour
2 to 5 hours per week - $ 30 per hour
6 or more hours per week - $ 25 per hour
Phone time as needed for customer support - .80c per min.
